Students must address their concerns about this school or any of its educational programs by following the grievance process as follows:
Student grievances should first be directed to the lead instructor. The lead instructor will act to either address the concern or escalate to the director if needed.
If the matter is not resolved by approaching the lead instructor, a student grievance should then be directed to the school’s director** either by phone at 931-999-1321, or in writing within seven calendar days of the incident. This can be accomplished by sending an email to the attention of "School Director" to: [email protected]. Grievances should include the student’s name, a description of the issue, relevant dates, any attempts made to resolve the grievance informally, and the desired resolution. A response to grievances will be issued by the school director in writing no more than three business days after receipt of the written grievance. Students are welcome to call the school office during business hours. Open communication between the student and the school is encouraged to resolve the student’s concerns, and all parties will have an opportunity to appeal before the case is closed. The school will maintain record of all complaints and the actions taken indefinitely. If the school is unable to resolve the grievance, they will direct the student to escalate the grievance as outlined below.
[A]ny person claiming damage or loss as a result of any act or practice by this institution that may be a violation of the Title 49, Chapter 7, Part 20 or Rule Chapter 1540-01-02 may file a complaint with the Tennessee Higher Education Commission, Division of Postsecondary State Authorization after exhausting the grievance process at the institution. THEC’s address is Tennessee Higher Education Commission, 312 Rosa L. Parks Ave., 9th Floor, Nashville, TN 37243 and its telephone number is 615.741.1346. See https://www.tn.gov/thec/bureaus/student-aid-and- compliance/postsecondary-state-authorization/request-for-complaint-review.html. are not subject to unfair action/treatment as a result of the initiation of the complaint.
**If the lead instructor is also the school’s director, then the student can submit the grievance directly to the owner of the school, Zollege Healthcare Career School via [email protected] with the subject line of "Student Grievance". Grievances should include the student’s name, a description of the issue, relevant dates, any attempts made to resolve the grievance informally, and the desired resolution. A written response will be issued within 5 days of receipt.